Consumer protection counsel for TCPA, FDCPA, FCRA & UDAAP claims.
Location
Serving consumers nationwide
Contact
561-254-8604intake@theconsumerfirm.com
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Home-Terms and Conditions

Terms and Conditions

Last updated: October 5, 2026

Please read these Terms and Conditions ("Terms") carefully before using the Service. These Terms govern Your access to and use of the Website located at theconsumerfirm.com, operated by The Consumer Firm. By accessing or using the Service, You agree to be bound by these Terms and by our Privacy Policy. If You do not agree, do not use the Service.

1. Interpretation and Definitions

Capitalized words have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural.

  • Company (referred to as "the Company," "We," "Us," or "Our") refers to The Consumer Firm, doing business as The Consumer Firm.
  • Service refers to the Website and any forms, case evaluation tools, phone lines, text messaging programs, and other features made available through it.
  • Website refers to The Consumer Firm, accessible from https://theconsumerfirm.com.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Attorney Advertising

This Website may be considered attorney advertising under the rules of professional conduct of certain jurisdictions. The content of this Website is provided for general informational purposes only. [Responsible attorney: Name, Esq., Office Address.]

3. No Legal Advice

The information on this Website, including descriptions of the Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and unfair, deceptive, or abusive acts or practices (UDAAP), is general information and is not legal advice. Laws change frequently and vary by jurisdiction, and the application of any law depends on the specific facts of Your situation. You should not act or refrain from acting based on information on this Website without first consulting a qualified attorney about Your particular circumstances.

4. No Attorney-Client Relationship

Using this Website, submitting a case evaluation, calling Us, sending Us a text message or email, or otherwise communicating with Us does not create an attorney-client relationship. An attorney-client relationship is formed only when You and the Company (or an attorney or law firm We work with) have both signed a written engagement or retainer agreement. Until that time, We do not represent You, and You should not rely on Us to take any action on Your behalf, including action to preserve any deadline or statute of limitations that may apply to Your claim.

5. Information You Submit

Information You share through the Service may not be privileged or confidential until representation is confirmed. Please do not send confidential or time-sensitive information until an attorney has agreed to represent You. You agree that any information You provide is true, accurate, and complete, and that You are providing information about Your own situation or are authorized to provide it on behalf of another person.

We may review the information You submit to evaluate whether We, or an attorney or law firm We work with, may be able to assist You. With Your authorization, We may share Your information with such attorneys or law firms for that purpose, as described in our Privacy Policy and California Privacy Notice. We are not obligated to accept any matter, and a decision not to accept a matter is not an opinion about the merits of Your claim.

6. Prior Results

Any settlements, verdicts, or results described on this Website are specific to the facts and circumstances of each matter. Prior results do not guarantee a similar outcome, and no representation is made that You will obtain any particular result.

7. Jurisdiction and Licensing

The attorneys associated with the Company are licensed to practice law only in the jurisdictions in which they are admitted. While We serve consumers nationwide, We do not seek to represent anyone in a jurisdiction where this Website does not comply with applicable laws and rules of professional conduct. Where a matter arises in a jurisdiction in which Our attorneys are not admitted, We may work with local or co-counsel admitted in that jurisdiction.

8. Consent to Communications

When You submit a form on the Service, including a case evaluation or a lead form on a third-party platform such as Facebook, You agree to the consent language presented with that form. As described there, You expressly invite and consent to be contacted by The Consumer Firm regarding Your inquiry, including by telephone call, text message (SMS/MMS), and/or email, at the telephone number and email address You provided. These communications may include messages responding to Your inquiry and marketing The Consumer Firm's legal services, may be made at any time of day or night on any day of the week, may be made using an automatic telephone dialing system or other automated technology, and may include prerecorded, artificial voice, or AI-generated voice messages. These contacts may be created, personalized, or assisted by generative artificial intelligence technology.

Your consent is not a condition of purchasing any goods or services, obtaining a consultation, or retaining The Consumer Firm. You represent that You are the subscriber or customary user of the telephone number You provide, and You agree to notify Us promptly if that number changes or is reassigned.

9. Text Messaging Terms

If You consent to receive text messages from Us, the following terms apply:

  • Message frequency varies.
  • Message and data rates may apply, depending on Your mobile carrier and plan.
  • Text HELP for assistance, or contact Us at intake@theconsumerfirm.com or 561-254-8604.
  • Reply STOP at any time to stop receiving text messages. After You reply STOP, You may receive one final message confirming Your opt-out.
  • Mobile carriers are not liable for delayed or undelivered messages.
  • Your mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

10. Opting Out

You may opt out of marketing calls, text messages, and emails from Us at any time by submitting the Opt-Out form, by replying STOP to any marketing text message, by using the unsubscribe link in any marketing email, or by emailing intake@theconsumerfirm.com. Opting out of marketing communications does not stop communications related to an inquiry You have submitted or a matter in which We represent You.

11. Eligibility

You must be at least 18 years old to use the Service or submit a case evaluation. By using the Service, You represent that You meet this requirement.

12. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms;
  • Submit false, misleading, or fraudulent information, or submit information about another person without authorization;
  • Submit a telephone number or email address that does not belong to You or that You are not authorized to use;
  • Interfere with or disrupt the Service, its servers, or its security features, including any CAPTCHA or anti-spam measures;
  • Use any robot, scraper, or other automated means to access, collect data from, or submit forms through the Service;
  • Attempt to gain unauthorized access to any part of the Service; or
  • Use the Service to transmit any virus, malware, or other harmful code.

We may suspend or terminate Your access to the Service at any time, without notice, if We believe You have violated these Terms.

13. Intellectual Property

The Service and its content, including text, graphics, logos, images, and design, are owned by or licensed to the Company and are protected by copyright, trademark, and other intellectual property laws. You may view and print content from the Website for Your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Service without Our prior written permission.

14. Third-Party Links and Services

The Service may contain links to, or be accessed through, third-party websites and services that are not owned or controlled by the Company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your use of any third-party website or service is at Your own risk and subject to that third party's terms.

15. Privacy

Our collection and use of Your personal information is described in our Privacy Policy and, for California residents, our California Privacy Notice. By using the Service, You acknowledge that You have read these policies.

16. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any information on the Service is accurate, complete, or current.

17. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will the Company, its attorneys, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to Your use of, or inability to use, the Service or any information on it. Nothing in these Terms limits any liability that cannot be limited under applicable law, or any duties owed to a client under a written engagement agreement or the applicable rules of professional conduct.

18. Indemnification

You agree to indemnify and hold harmless the Company and its attorneys, employees, and agents from any claims, losses, or expenses (including reasonable attorneys' fees) arising out of Your violation of these Terms or Your submission of false information or information You were not authorized to provide.

19. Governing Law and Venue

These Terms are governed by the laws of the State of [Florida], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in [County] County, [Florida], unless applicable law requires otherwise. These Terms do not govern any attorney-client relationship, which will be governed by the applicable written engagement agreement.

20. General Terms

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Entire Agreement. These Terms, together with our Privacy Policy and any consent language You agree to when submitting a form, are the entire agreement between You and the Company regarding the Service.

Assignment. You may not assign these Terms without Our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

21. Changes to These Terms

We may update these Terms from time to time. When We do, We will post the updated Terms on this page and update the "Last updated" date above. Changes are effective when posted. Your continued use of the Service after changes are posted means You accept the updated Terms.

22. Contact Us

If You have questions about these Terms, You can contact Us: